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Returns & Refunds

To request a return please contact the Customer Care Team by calling 0800 7310003 or email customercare@nrs-uk.co.uk

An item must never be returned without notifying us of the return. We cannot accept responsibility for unauthorised returns.

 

If you have changed your mind/ the item is unsuitable.

For all goods ordered from our website, If you change your mind about an order and want to cancel it, you can do so within 14 days of receipt of your goods or within 30 days if the goods are faulty. However, once your order has been sent to the warehouse to be packed, then we can't always stop your order from being delivered. In both cases, once you receive the order, please telephone 0800 7310003 or email customercare@nrs-uk.co.uk so we can help you with the return of goods.

You can either return the item/s at your own cost (we recommend a tracked and insured delivery service as we are not responsible for the items until we have received them) or we can arrange for return. If NRS are to arrange the return of the item/s the cost is:

£3.50 + VAT for prepaid label for smaller items

£8 + VAT per carton via Parcelforce

£45 + VAT per pallet for large items/orders delivered originally by pallet.

The item/s must be returned in an as new condition with all product packaging and accessories.

The address for returns is:

NRS Healthcare Warehouse & Distribution Centre, 330 Four Oaks Road, Walton Summit, Preston, PR5 8AP

For more information on your right to cancel please see our Terms and Conditions.

 

If the item/s has been damaged during delivery.

Due to limits on the time we can claim from carriers you must notify us within 3 working days of any damage during delivery.

We will arrange collection of the item and send out a replacement for the item that is damaged.

 

If the product develops a fault while still within its warranty period.

Please notify us by calling our customer care team on 0800 7310003 or email customercare@nrs-uk.co.uk. We will arrange collection of the item so the item can be inspected for repair or replacement.

For more information on our product guarantees please see our Terms and Conditions.

 

What to do if there is a problem.

We endeavour to provide goods and services which conform with consumer rights, but if there should be a problem, please contact us immediately you become aware of it on tel: 0800 7310003 or email: customercare@nrs-uk.co.uk.

If you are unhappy with the outcome of a complaint and have exhausted our complaints process, you can approach the British Healthcare Trades Association (BHTA) for mediation (and ultimately arbitration) and, as a member, we will participate in this process.  BHTA can be contacted at:  New Loom House, Suite 4.06, 101 Back Church Lane, London  E1 1LU   Tel: 020 7702 2141  Email: complaints@bhta.com  Web: http://www.bhta.net/home/complain.html  

Alternatively you can approach the ADR provider,The Retail Ombudsman, email: enquiries@theretailombudsman.org.uk, or visit the EU’s online platform for dispute resolution at:  http://ec.europa.eu/consumers/odr/